FAQ
Straight answers.
Search, or browse by topic. Can’t find it? Ask us — we reply within one business day.
What does Bellbyrd actually do?
Two things: we build websites that turn visitors into enquiries, and we set up AI receptionists that answer your phone when you can’t. You can have either, or both working together.
Who do you work with?
Small and medium Australian businesses — trades, health, hospitality, home services, professional services and more. If customers find you online and call you, we can probably help.
Do you only work locally?
We’re based in Adelaide, South Australia and work Australia-wide. Everything happens over the phone, video and email, so distance doesn’t matter.
Why did you contact me?
Because we looked at your business first and thought we could genuinely help — a dated website, calls going to voicemail, that kind of thing. If we got it wrong, tell us and we won’t contact you again.
Can I see work you’ve done?
We’re onboarding our first clients now. Until their sites are live (with their permission to show them), our work page shows clearly labelled concept projects for fictional businesses, so you can judge our design and thinking.
How long does a website take?
Most sites go live in 2–4 weeks. You see a first draft within 7 days. The biggest variable is how quickly we get your photos and feedback.
Do I need to write the words?
No. We draft everything from a short chat and what’s already out there about your business. You correct anything that’s wrong and approve the final version.
Will I own the website?
Yes. The domain is registered in your name and the site and content are yours. If you leave, we hand everything over.
Can I update it myself?
Yes, if you want to. Most clients just email us small changes, which are included in the Care plan.
Will it show up on Google?
We build every site with solid search foundations — speed, structure, titles, schema and a tuned Google Business Profile. Nobody can honestly guarantee rankings, and we won’t pretend to.
Will callers know it’s an AI?
It introduces itself as your virtual receptionist, and if anyone asks whether it’s a person, it always tells the truth. You choose the greeting.
What happens with an emergency or a tricky call?
You set the rules. Urgent calls can be put straight through to your mobile, and anything it isn’t sure about becomes a message for you rather than a guess.
Does it work with my calendar?
It can book into common calendars and booking systems. We confirm what yours connects to on the free call before you commit to anything.
Do I need a new phone number?
No. Most setups forward your existing number when you don’t answer, or after hours. You keep your number.
Are calls recorded?
Only if you want transcripts, and then callers are told at the start of the call. Recordings are used to give you summaries and to improve your receptionist’s answers — never sold or shared.
What does it sound like?
Natural, calm and Australian-friendly. You can hear a scripted example on our demo page, and we’ll let you test yours before it goes live.
How much does it cost?
Every job gets a fixed price in writing after a free 15-minute call. Our pricing page shows what each package includes.
Are there lock-in contracts?
No. Monthly services can be cancelled with 30 days’ notice, and you keep your website.
What is the founding client programme?
We’re taking on our first 10 clients with extra attention: a founding rate, a direct line to the founder and first say on what we build next. In return we ask for honest feedback.
What if I don’t like it?
You approve the design before anything is built and every page before it goes live. Revision rounds are built into every package.
No questions match that. Ask us directly — we reply within one business day.
Still have a question?
Email our contact form or book a free call.
Free · no pressure · 15-minute chat
Still got a question?
A free 15-minute call. We’ll tell you what we found, what we’d fix, and what it would cost. If we can’t help, we’ll say so.